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FAQs - Babywear Boutique | Miss Frida

FAQs

HOW TO BUY

How do I place an order?

Shopping on Miss Frida is easy:

  1. Browse through our collection and once you come across an item you like, simply select the appropriate size, and click ‘ADD TO BASKET’

  2. To check the items in your basket, simply click on the little basket icon on the top right corner.

  3. Once you are ready to place your order, select ‘PROCEED TO CHECKOUT’ at the bottom right hand side of the page to be redirected to complete your order. 

Miss Frida Account:

Benefits of creating a Miss Frida Account:

Benefits of having a Miss Frida Account are:

  • 10% off your first purchase
  • Be the first to receive promotional emails
  • Faster and easier checkout
  • Check the status of orders
  • View your previous orders
  • Browse and change your personal information
  • Change your password
  • Create an address book (for shipping to multiple family members and friends!)
  • Once registered, you can access your account information from anywhere within the site by simply clicking the "Login" button anytime during your visit. Miss Frida is a secure site that respects your privacy.

    How te create a Miss Frida Account:

    Creating an account with us is easy and free. To create an account, follow the quick step-by-step by clicking here.

    This usually happens for two reasons: the e-mail address and/or the password was entered incorrectly.

    Incorrect email: If you have entered your e-mail address incorrectly when creating an account, you won't receive a confirmation e-mail and consequently, your correct details will not be recognised next time you try to sign in. If you think this might be the case, please e-mail us or contact us on Live Chat with your name and e-mail and we will solve the problem for you.

    Forgotten Password: If you have forgotten your password you can e-mail us or contact us on Live Chat with your name and e-mail and we will reset your password for you.

    PRODUCT INFORMATION

    Can you give more information about your products?

    If you would like more information on any of our products please contact us and we will be happy to assist you.

    How do I know which items are in stock?
    All items shown on the website are in stock unless the words "out of stock" are listed next to the product. If you want to buy a size that has "out of stock" against it, please contact us. We will inform you if and when the product is due back in stock.
    Out of stock items?
    If you see an item which is "out of stock" please do contact us. We shall we be very happy to inform you if and when the item is returning to stock.

     PAYMENT SECURITY

    Is it safe to use my credit card at missfrida.com?

    We have two methods of payment, PayPal and all major debit and credit cards: Visa, MasterCard, American Express, Visa/MasterCard Debit.

    Every order is confirmed by an automated email which shows the details of your purchase.

    What currencies do you accept?

    Miss Frida currently accepts payment in British Pound only, but you can browse in Euros & USD.

    What does it mean if my credit card has been declined?

    If your Credit Card has been declined it can be for a number of reasons:

    • You have written a number incorrectly
    • You have written the date or security code (CVV) incorrectly
    • The name and address does not match the address the bank has on file for you
    • Your bank have refused if for security reasons
    • There are not enough funds to cover the payment

    If you contact your credit card provider or bank they will tell you why they have declined it. You can then contact us and let us know, and we will try again. Please refrain from refreshing your browser or reconfirming your order. This can cause multiple orders to be processed.

    What payment methods do you accept?

    We currently accept all major credit and debit cards: American Express, Visa, MasterCard. We also accept Paypal.

    Please note we do not accept cheques or Western Union payments.

    DUTIES & TAXES

    Do you I to pay tax?

    Delivering outside the EU:

    Deliveries sent to customers who live outside of the European Union do not have to pay VAT. We remove the VAT value of 20% from all non-EU orders. This is shown clearly in your shopping basket when you checkout. However you may be subject to your own country's import taxes and duties. Miss Frida is not responsible for paying import duties and taxes.

    Delivering within the EU:

    Children's clothing, shoes and books are not subject to VAT. Where VAT does apply, it is included in the price of the products and will be clearly itemised in your shopping bag.

     PLACING AN ORDER

    How do I confirm you have received my order?

    We send an e-mail confirmation for every order. You should receive this within 10 minutes. If you do not, please contact us.  

    Order tracking:

    Once your order has been shipped, you should receive an e-mail with your tracking number. Please contact us if you do not receive your tracking number.

    I have not received my parcel?

    If you have received a dispatch confirmation email but have not received your package, it is possible there was no one home when delivery was attempted. Please track your parcel using the tracking code in your dispatch email as you may find it is at an access point very nearby where you can collect it.

    How can I cancel my order?

    Orders can be cancelled by emailing us at info@missfrida.com. Please note that orders cannot be cancelled once goods have been dispatched, therefore goods must be returned using our returns policy.

    Can I leave items in my shopping bag and are they reserved?

    If you have created an account with us, then any items you place in your basket will remain there if you are logged in. The items will then stay in your basket if you logout.

    The items are not reserved for you until you checkout. Until then products can still be purchased by another customer, so it is possible the items may have sold by the time you checkout.

    When will my order be dispatched? 

    When you order from Miss Frida, you can be assured that we will take the time to carefully package and send your products to you. All orders are processed in 1-2 business days, and an email with tracking information will be sent once your order is shipped.

    When will I receive my order?

    Spain Delivery: Orders placed at any time will be received within 2-3 days.

    UK  & Europe Delivery: Orders placed at any time will be received within 7-9 days

    Rest of World: Orders placed at any time will be received within 7-9 working days

    RETURNING AN ITEM

    Can I return an item to Miss Frida?

    We are able to accept Online Returns. Any refunds will need to be issued through our online department.

    A representative from our Customer Service team will be available to answer any queries info@missfrida.com